Premium jewellery boutique offering a range of handmade one off pieces, and bespoke service.
All of our products are carefully packaged using recyclable and biodegradable packaging. Our standard delivery charge is £2.75 on all goods, orders are sent via Royal Mail First Class Signed For Service.
We always obtain a proof of posting certificate so we are able to raise a claim with the delivery service should the item become lost in the post.
Postage rates are calculated automatically in the shopping cart. Orders over £50 are eligible for free delivery.
We aim to dispatch all our orders on the either the same day or the next working day after receipt of payment. All our goods are sent first class so should take around 1-3 working days to arrive for UK orders. Please get in touch with us if your order is later than the expected arrival time and we can chase it up for you. You can track your order on our website.
In the unlikely event that we are unable to get your order to you we will contact you within 24hrs to advise you and if required offer a full refund.
Items Lost or Damaged in Transit
Gothic Designs offers a Safe Postage Guarantee - any items lost or damaged will be replaced or refunded as soon as possible and no later than 14 working days after dispatch date. (28 days for overseas orders)
If your purchase has been damaged:
If you receive your order and it has been damaged in transit please contact us as soon as possible to advise us of the situation. You can then choose whether you would like a refund or replacement*. We may ask you to sign a statement with regards to the damaged items so we are then able to raise a claim with the delivery service used, however this will not delay the swift replacement/refund of your goods.
If your item has been lost:
If you have not received your item within 14 working days (28 days for overseas orders) after the dispatch date we will send a replacement*. As we always obtain a proof of posting certificate we are able to raise a claim with the post office should you order not arrive therefore we would be grateful if you could provide a written statement to that effect . Please let us know if your missing item does turn up before then and we can arrange for it to be returned to us at no cost to yourself.
In cases of loss or damage to items Gothic Designs will endeavour to rectify the situation as quickly as possible.
* Please note some of our goods are one off items so if we are unable to provide a replacement we will offer you a refund.
We hope that you will be pleased with you purchase from Gothic Designs, however for your complete peace of mind, we offer a 14 day money back guarantee.
In the unlikely event you should wish to return your purchase please follow the guidelines below.
1. Contact us at firstname.lastname@example.org within 14 days of receiving your order to inform us you would like to return the item. We will NOT refund any items returned without prior notification. **
2. Orders must be returned to Gothic Designs along with a completed returns form which is provided with each order, within 7 days (14 days for overseas orders) of notifying us of your intention to return your order.
3. If you have not returned the goods within 7 days of notifying (14 days for overseas orders) us we WILL NO