Frequently Asked Questions

Returns & Exchanges

A buyer or seller is able to cancel an order, up until the point that item is shipped. Items can be returned for a refund within 7 days of the item being received. If you wish to exchange the item, check with the seller to see if the alternative is available. If an item is significantly different to how it was described you are entitled to a full refund if requested within 28 days of the transaction.

You should liase with the relevant seller if you have a problem with your transaction. If you do not get a satisfactory response you should contact and we will contact the seller on your behalf. If we cannot make contact with the seller their position on the site will be jeopardised. You will then be referred to paypal to recover your payment.

I bought something and never received it. What are my options?

The first thing you should do is contact the seller by email or telephone. The seller's email address and telephone is listed in the Paypal invoice for your purchase. You should discuss the situation with the seller who will work to resolve the issue by either tracking the delivery of the parcel, send a replacement or issue a refund to your paypal account.

What if the seller is unresponsive?

If the seller does not respond you should contact fashionfinds on immediately and we will attempt to contact the seller, you will also need to contact PayPal support for information on how to file a claim for refund. PayPal has a time limit for filing a dispute: you must open a claim within 45 days of the payment date.

How do I report a problem with an item I received?

If you have a problem with an item you received, please contact the seller directly via email or telephone – these details will be on the invoice sent to your registered email address.

If you paid with PayPal, you can also contact PayPal's customer support to inquire about an "item not as described" claim.

How do I contact

Contact Support at

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