Frequently Asked Questions

Returns & Exchanges

A buyer or seller is able to cancel an order, up until the point that item is shipped. Items can be returned for a refund within 7 days of the item being received. If you wish to exchange the item, check with the seller to see if the alternative is available. If an item is significantly different to how it was described you are entitled to a full refund if requested within 28 days of the transaction.

You should liase with the relevant seller if you have a problem with your transaction. If you do not get a satisfactory response you should contact and we will contact the seller on your behalf. If we cannot make contact with the seller their position on the site will be jeopardised. You will then be referred to paypal to recover your payment.

I bought something and never received it. What are my options?

The first thing you should do is contact the seller by email or telephone. The seller's email address and telephone is listed in the Paypal invoice for your purchase. You should discuss the situation with the seller who will work to resolve the issue by either tracking the delivery of the parcel, send a replacement or issue a refund to your paypal account.

What if the seller is unresponsive?

If the seller does not respond you should contact fashionfinds on immediately and we will attempt to contact the seller, you will also need to contact PayPal support for information on how to file a claim for refund. PayPal has a time limit for filing a dispute: you must open a claim within 45 days of the payment date.

How do I report a problem with an item I received?

If you have a problem with an item you received, please contact the seller directly via email or telephone – these details will be on the invoice sent to your registered email address.

If you paid with PayPal, you can also contact PayPal's customer support to inquire about an "item not as described" claim.

How do I contact

Contact Support at

How do I purchase an item?

To purchase an item click on the Add To Bag option in a products page. This item will then be added to your basket. You can either view your shopping bag or Buy Now using paypal.

What is PayPal?

PayPal is a secure online payment method, which allows you to pay or get paid quickly and easily without having to share any of your financial information.

How does PayPal work on

We use PayPal to process all fashionfinds transactions. At check out, you will be redirected to PayPal to purchase your items. You can set up a PayPal account as part of the checkout process. When you buy an item it creates a PayPal transaction between you and the seller for the amount of the item plus shipping. When you enter your payment details the money will be transferred to the seller's PayPal account (if you have paid by e-cheque it may take 5-7 days for the payment to clear).

How long will it take to deliver my item?

This can vary based on the delivery method that the seller has provided or that you have chosen, as well as where the item is being delivered from or to. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. Ask the seller if there is a tracking number you can use.

What shipping methods can I choose?

You have a number of shipping methods depending on what the seller has decided to offer. If a shipping method you would like is not available, you should contact the seller and ask if they would be prepared to offer the alternative shipping method and add it to their listing.

My item hasn't been delivered, what should I do?

If an item has not been received within the time stated you should first contact the seller to find out the reason why you have not received the item. Fashionfinds is not involved in any part of the shipping process and will unfortunately not be able to offer help with shipping or delivery enquiries you should liaise directly with the seller. You should raise a dispute with paypal if you have further problems in relation to delivery.

How do I return an item for refund?

Items must be returned to the seller you purchased the item from, not Fashion Finds. You should always message the seller before returning an item to ensure they’re prepared to accept and refund or exchange your return. You should still always contact the seller before returning an item.

Under what conditions may I return an item?

Items may be returned for a full refund within 7 days of receiving the item or within 7 days of making the purchase . You are entitled to return an item if it is different to how it was advertised in the listing within 45 days of the transaction.

Created By